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Service Charter

Service Charter

Betach Toren Insurance Agency Ltd. Service Charter ("Betach Toren")

We at Betach Toren are committed to performing according to the Company’s vision and our client-centric concept, tending to our clientele in accordance with our Service Charter:
Fairness and Respect for Privacy

The customer is entitled to privacy. Therefore, we undertake to safeguard the confidentiality of all our conversations and all customer records stored in "Betach Toren"’s files in accordance with legal provisions. We shall act honorably and respectfully and value the customer's time in all our activities.
Availability and efficiency in providing a personal response to each customer

We offer our customers various means to contact us: E-mail, website, fax, post, personal phone response, and reception hours. "Betach Toren" phone service business hours are: Sunday to Thursday, between 08:00 and 16:00.
We are here for our clients
  1. "Betach Toren" shall provide an appropriate response to each customer's needs within seven (7) business days from the date of receiving the customer's request to arrange a meeting or phone call.
  2. "Betach Toren" shall maintain efficient and open communication with its customers, provide an initial response to any inquiry and deliver clear and reasonable answers to the extent possible, and all within two (2) business days of receiving the customer's inquiry.
  3. "Betach Toren" shall provide a pertinent response within a reasonable time to a customer's request to receive a certificate or document from us or an institutional body and will forward such a request to an institutional body to perform an action related to the product within seven (7) business days.
  4. "Betach Toren" shall deliver any document related to the client in its possession, according to law, including to former clients, within three (3) business days of receiving the client's request.
  5. "Betach Toren" shall inform a customer who contacts us about a claim pertaining to his or her rights and bring to their attention the available courses of action concerning the claim settlement procedure, within two (2) business days of receiving the customer's request.
  6. "Betach Toren" shall initiate a service phone call to the customer to examine the suitability of the pension product for his or her needs, in case a change was brought to "Betach Toren’s"' attention by the institutional body, employer or customer, pertaining to a change in the customer's situation in connection with a pension product, including a change in terms of employment, within seven (7) business days.
Transparency and clarity

We strive to create an easy and pleasant experience for the customer. We endeavor to speak with the client in simple and comprehensible language, to streamline the steps required to carry out his or her requests, and guide them through the necessary bureaucracy.
Professionalism

Insurance is one of the most significant means for mitigating risks and securing the customer's future. We promise to offer the customer the best experts in the field, who continuously undergo professional training to hone their craft. Whenever a customer contacts us, we undertake to provide a response suitable to his or her needs and personal preferences.

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